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Fiber Plans

Frequently Asked Questions

What is fiber internet?

Fiber is a technology that allows telecommunication companies like us to transmit internet and telephone signals at lightning fast speeds using optical fiber over traditional copper wire systems.

When is fiber coming to my area?

Check the locations below to see updates on our fiber progress in each area.

Who is involved in the fiber installation process?

The contractor (sometimes and sometimes a subcontractor) comes in and starts with the main roads and moves to smaller roads. Another crew then starts installing the drops to the customer’s home. There is another crew that follows behind and does clean-up and site restoration, as well as inspectors checking on all of the contractor’s work. For projects being conducted by other subcontractors, we will have personnel in the field inspecting the projects and advising contractors throughout the process.

What does clean-up and site restoration involve?

In places where the contractor performs underground work, they will fill in all of the holes, regrade, and then seed and mulch. In some cases, if the weather does not cooperate, the contractor may not be able to perform all this work right away. If this happens, the contractor will return in the spring to handle unresolved issues. We will not leave our customer’s yards tore up.

What materials are involved?

There are a number of components involved, which include:

  • ONT (on the outside)
  • Battery or Power Pack (on the inside)
  • Ethernet Jack
  • Phone Jack

What are my ONT battery options?

There are a few options for ONT batteries:

  • Power packs are utilized if you have internet only
  • The standard battery pack is free with installation and powers a landline phone for approximately 8 hours
  • Enhanced battery packs are available at an additional cost and offer up to 24 hours of run time

What does installation cost and what does it come with?

We offer free standard installation with an ONT battery or power pack. We will connect existing telephone service or install new service with one phone jack. We will install an Ethernet jack in one location.

What does installation involve?

A technician will install the equipment, hook up your phones, and provide you with a network jack to plug in your router (and sell you a router, if you'd like) as close to where you'd like it in the house as possible and verify that everything works as it should before departing.
See the photos and our process here.

September 17, 2020 - Liminga / Stanton Area
We have just about completed this year's project in the Liminga / Stanton area.  We have a few customers that still need to be hooked up, but expect that to happen this fall.  We're hoping to continue our expansion in this area next year.  Please check back for more updates.
September 17, 2020 - General crews are currently working to install fiber optic cable and connect customers in the Pelkie area.  We expect this to be a multi-year project and are currently working to connect customers in the Papin and Horoscope road areas.   We're also excited to announce that the contractor...
September 17, 2020 - Skanee Area
Work contiues to progress in Skanee.  The contractor has been in town for about a month now and has made great progress.  Employees from our office are starting to contact current customers to schedule a brief visit to your home in prepration for the drops being installed.  The...
April 23, 2020 - Keweenaw
We applied for funding for the Keweenaw area last year under the USDA ReConnect grant. Unfortunately, we did not receive the grant. The USDA had allocated 600 million dollars for grants, and received requests totaling 1.4 billion. The USDA strongly encouraged us to reapply for the next round of...
April 17, 2020 - General is committed to continuing to provide fast and reliable internet service. we have plans to expand our Fiber offerings within the next 8 years to include:  Aura Zeba Herman Alberta Pelkie Tapiola Alston Nisula Keweenaw Bay
April 17, 2020 - General
We've added several new neighborhoods in L'Anse. You can see the coverage area here. We have plans to further expand this summer! 
April 17, 2020 - Liminga / Stanton Area
The work in Liminga and Stanton will be on Canal Drive from the Houghton RV park to Liminga road and then down Liminga road as far as the E.B. Holman School. At this time we will only be offering service to residences directly on the route. We will be putting out door tags (or on your mailbox)...
April 17, 2020 - Skanee Area
A contractor will be arriving this summer to install fiber to every location in the Skanee area that currently has our phone and/or internet service. We anticipate the contractor will be finished this year, not necessarily by deer season. A lot depends on when they get here this summer and...
April 17, 2020 - Skanee Area
If you currently have telephone and/or Internet the contractors will be automatically plowing your drop along with the others on your road. If you do not have service currently, please contact us ASAP to get on the list for the contractor. Don't delay in reaching out! Customers calling for...
May 8, 2018 - General
Free, Fast Fiber Upgrade – in your area?  We are investing in equipment upgrades on parts of Michigan Ave in Baraga now! You benefit from faster internet – for free! With our planned equipment update, we are upgrading everyone in the designated area with fast fiber internet. With download...