The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. In order for 988 to work in our area code, the FCC has ordered that 10-digit local dialing must be implemented.
When will the change begin?
Beginning April 24, 2021, you should begin dialing 10 digits (area code + telephone number) for all local calls. If you forget and dial just 7 digits, your call will still be completed. This period is to get callers used to the new 10 digit dialing arrangements before they become mandatory on October 24, 2021. Starting on that day, you must dial 10-digits (aread code + telephone number) for all local calls. Local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. You must hang up and dial again using the area code and the 7- digit number.
What will you need to do?
In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarms, and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions. Be sure to check your website, person and business stationary, advertising materials, personal and business checks, contact information, and your personal or pet ID tags, and other such items to ensure the area code is included.
Who may you contact with questions?
Please contact Baraga Telephone at 906-353-6644 or 906-524-6155 if you have any questions about this new FCC requirement. You can also visit the FCC website at https://www.fcc.gov/suicide-prevention-hotline.