Dear Valued up.net customers,
We are committed to providing you with dedicated email service, and know that has not been the case the last week with HyperOffice so we have decided to change providers. We have found and tested an alternative email hosting solution called Rackspace which will be handling email services for up.net from this point forward. Rackspace is a large organization with an outstanding reputation for quality.
We regret having to change your email service again so quickly, but could not continue to move forward with the HyperOffice system. From this point forward, all new incoming email will be delivered to your Rackspace inbox instead of HyperOffice. When you click the email button to the right, you will be presented with 2 options. One to access your new Rackspace email service and one to login to HyperOffice.
Over the course of the next few weeks we will be working with Rackspace to migrate all of your email from HyperOffice to their system. Until this process is complete, you will have to use your Rackspace email for new message and your HyperOffice email for older content. Please check back here frequently for new and updated information.
When we teamed up with Google years ago for our email, we did not anticipate them pulling the plug on servicing ISP’s. HyperOffice was a company that was recommended by Google. We are finding that the transition to HyperOffice was not as seamless as it was supposed to be. We have trouble tickets into them and are working on correcting the issues that many of you are experiencing such as printing email as well as sending and receiving attachments. We hope you realize that we did not foresee these issues and we are working on rectifying them as soon as possible. Again, we sincerely thank everyone for bearing with us through this transition.
We have now transitioned to HyperOffice!
You can login to HyperOffice by clicking the e-mail link on the right. Please be aware that HyperOffice is still in the process of copying all of your old e-mail, calendar entries, etc. from Google. As you can imagine, there is a lot of data that needs to be transferred and while we were using Google it was constantly changing. Now that we have transitioned to HyperOffice, we will be able to finish transferring the last of your data within a day or two.
If you still need to access your Google mailbox, you can also do so by clicking the e-mail link on the right.
Dear Valued up.net Customer,
As you may have noticed, we did not cut over to HyperOffice this morning. We will be cutting-over on Wednesday June 3. We’re sorry for the inconvenience and the delay. As you can imagine we have a lot of data on Google’s servers (14+ Tb — terrabytes) and it’s constantly changing. We’ve pushed the cut over date back to Wednesday to make sure that we transfer as much of your important data as possible before you login to HyperOffice for the first time. We will also be continuing to migrate and synchronize your Google mailbox with your HyperOffice mailbox until Google’s termination date of June 8 to ensure we transition everything possible.
Once the transition to HyperOffice is made (Wednesday June 3 at 6:00 am) all new incoming mail will be sent to the HyperOffice system instead of Google. At that time, you will be able to login to your e-mail via the web by clicking the up.net Email Login button on the up.net web page.
Your user name and password will be the same as they are now and all your mail should have been copied to the new system. HyperOffice will continue to migrate any mail that may arrive in your Google inbox through out the week.
If you check your e-mail on your mobile phone, tablet, or with an e-mail program like Microsoft Outlook or Windows Live Mail, we have configuration instructions located here. If you need help configuring your mobile device you can stop in our Baraga Office where a customer service representative will be happy to assist you while you wait.
As always, if you need any assistance you can call our Technical Support Helpline at 334-HELP where one of our support representatives can assist you over the telephone. We will have expanded hours (8:00 am – 8:00 pm eastern) to better assist you during this transition.