Windows NT 4 Dial-up Setup NOT SUPPORTED

These instructions will help customers with Windows NT 4 only. If you have any other version of Windows installed, please look at the other directions available on our Technical Support web site. 

This is for reference only. Windows NT 4 is not supported by UP.net.

Requirements:
Windows NT 4 Installed and working properly.
28.8 modem or higher installed and working properly.

Getting Started:

System Requirements

These instructions are intended for users with WindowsNT 4.0 installed on there computer.  The System Requirements for Internet Access with WindowsNT 4.0 are the following:

Operating System: Windows NT 4.0
(make sure you have your install floppies or CD-ROM as you might need them during these instructions)
Service Pack: SP3 or higher (SP4 highly recommended)
Processor: Intel 486SX or faster processor
RAM: 16 MB
Free HD Space 10 - 20 MB
Modem bps 14400 baud or faster 

Please note that these are the minimum requirements to get on the Internet with WindowsNT 4.0.  We recommend a Pentium-class machine with 32MB of RAM and a 28.8 or 56k modem for connecting to the Internet with NT 4.0. Also note that you need Service Pack 3 or higher installed on your computer in order to connect to the Internet properly with WindowsNT 4.0.   

1.  Install RAS (Remote Access Service)

Double click on your My Computer icon.  Next double-click on the Network icon.  Click on the Network Service tab.  If Remote Access Service is installed, you can skip down to Section Two: Configuring RAS.

If you do not, click on the Add button, select Remote Access Service from the list, and then click on OK.

2.  Configuring RAS (Remote Access Server)

In the Network control panel (Section One), highlight Remote Access Services and click on the Properties menu. Click on the Add button, and the Add RAS Device window will appear. Select the appropriate modem and click on OK. If you haven't installed a modem for WindowsNT to use, select Install Modem... You'll then return to the RAS setup menu: highlight your modem's name, and then click on Configure.

In the configuration wizard, you may be prompted what kind of connection will be made in the "Port Usage" settings. Select RAS to be dial-out only: be sure not to set it to receive calls as this could be a security risk. Click on OK, then click on the Network button. In the network configuration window, make sure that only TCP/IP is selected. Click on OK, then click on continue. You'll need to click on OK one more time, and afterwards, you may be asked to reboot.

3.  Configuring DUN (Dial-Up Networking)

Double-click on My Computer icon located on your desktop, then double-click on Dial-up Networking. If this is the first time you've installed Dial-up Networking, you'll get a phone book error -- just click on OK and the New Phonebook Entry wizard will start. Fill in the various wizard screens with the information below, selecting Next> after setting the information on each screen.

Enter up.net in the Name the new phonebook entry blank, and hit Next>

Select "The non-Windows NT server I am calling expects me to type login information after connecting, or to know TCP/IP addresses before dialing," and select Next>

Enter the up.net phone number for your area and select Next>

Select PPP for the connection method and select Next>

Set the IP address to 0.0.0.0 and select Next>

Finally, set the DNS to 0.0.0.0 and select Next>

4.  Connecting to up.net

Double-click on My Computer, then double-click on Dial-up Networking.

Make sure that the username box  has your up.net User ID in it.  You can find this information from your Customer Profile Sheet.   Re-enter your password to make sure it is accurate, and click on Save Password.  Click on OK.

Your modem will then dial out and connect to up.net. After getting connected, you may want to double-click on the blue connection icon in the tray to view the connection monitor (this is usually located by your clock on your taskbar).

After getting connected, just double-click on the icon labeled "The Internet". Microsoft Internet  Explorer, a World-Wide-Web browser, will load up (typically displaying MSN's home page). You can now start browsing the web! If you have an WWW page that you'd like to look at, simply type it in the Address: box and hit enter.  We recommend that you check Microsoft's web site for Internet Explorer updates and download any new versions.  The latest version of Internet Explorer can be found at http://www.microsoft.com/windows/ie/.  If you'd like to receive or send E-Mail, skip to the Setting up Microsoft Exchange section.

Troubleshooting -

Error 5 - Cannot log on: This error indicates that your User ID or password have been entered incorrectly. Please confirm the spelling of your username and password, and ensure that the correct case is being used (User ID prefix should be in all lower case).

Error 629 - The port was disconnected by the remote server: This error indicates that Windows NT is using the wrong sort of password authentication. After double-clicking on dial-up networking, select up.net, then select More, then Edit Entry. In the Security options you can choose the method of authentication, which should be set to "Accept any password including clear text."

5.  Setting up E-Mail with Microsoft Exchange

Note:  WindowsNT comes with Microsoft Exchange.  Exchange is designed for more advanced users.  If you feel that you want an easier to use e-mail client we recommend that you download Outlook Express from Microsoft's web site ( http://www.microsoft.com/windows/ie/ ) or you download Eudora Light from Qualcomm's web site (http://www.eudora.com).  If you want to use Microsoft Exchange read below.

First, you have to see if you have the correct software to use Microsoft Exchange for Internet E-Mail (it is not always automatically installed with Windows NT). Here's how to tell if you can:

  1. Do you have an Inbox icon on your Desktop?
    • Yes - Read Step 3
    • No. - Read Step 2
  2. You do NOT have an Inbox icon on the Desktop.
    • Click on your Start button, go to Settings and Control Panel
    • Double click on Add/Remove Programs
    • Click on the Windows NT Setup tab
    • Click on Windows Messaging, then click on the Details button
    • Make sure all three boxes are checked and click on OK
    • Click OK again and Windows should copy files and perhaps reboot
    • Do you now have an Inbox icon on your Desktop?
      • Yes - Read Step 3
      • No. - You'll need a different E-Mail program. 
  3. You DO have an Inbox icon on the Desktop.
    • Using your right mouse button, click on the Inbox icon
    • From the menu that comes up, click on Properties
    • Is Internet Mail one of the information services listed?
      • Yes - Read Step 4
      • No. - Read Step 2
      • No, and I did Step 2 - Click on Add, select Internet mail and click on OK. If that still doesn't seem to work, you'll need a different E-Mail program. 
  4. You DO have Internet Mail service
    • Click on the Show Profiles button and click on Add.
    • Select "Use the following information services"
    • Uncheck everything EXCEPT for Internet Mail and click Next>
    • Change the Profile name to up.net E-Mail
    • Click on Next>, select "Modem" and click Next> again
    • Select up.net for the connection and hit Next>
    • Select "Specify the name:" and enter pop.up.net
    • Click on Next>, select Automatic and click on Next> again
    • Fill in your E-Mail address (ex: johndoe@up.net)
    • Fill in your Real Name (ex: Jonathan Doe) and click on Next>
    • For the Mailbox name, fill in your e-mail name (the first part of your E-Mail address . ex: johndoe)
    • Enter your Password in the Password field and click on Next>
    • Do not change the path for Personal Address Book. Just hit Next>
    • Do not change the path for Personal Folders. Just hit Next>
    • The setup tells you you're done, so click on Finish.
    • Select your profile from the list and click on Properties
    • Select Internet Mail, click on Properties then Advanced Options
    • Where it says "Forward all outbound mail to the following server" fill in smtp.up.net
    • Click on OK, then OK again, and OK one more time, then on Close

You're all finished - it's time to get your mail! First make sure you're online (see Section 4: Connecting to up.net), then double click on the Inbox icon and Exchange will load. It will normally retrieve your messages automatically and at regular intervals, but you can "force" it to get your mail immediately by clicking on the Tools menu, and then select Deliver Now. If you'd like to write a message to someone, click on the Compose menu, and select New Message.

If you need assistance with the other features in Microsoft Exchange, click on the Help menu and select an appropriate topic. Another good resource for troubleshooting Exchange problems is at Microsoft's Support web page: http://support.microsoft.com/support/

5.  Installing Internet Explorer or Netscape Communicator

Netscape Communicator requires at least a 586 (Pentium) processor and 32 megs of ram. Anything more would be better.  Internet Explorer 5  requires at least a 586 (Pentium) processor and 16 MB of RAM. Anything more would be better.

Internet Explorer, Netscape Navigator and Netscape Communicator are the world's most popular web browsers. Not only that, they act as an all-in-one program that allows you to view web pages, read Internet message areas, send and receive E-Mail, and do ftp over the Internet.

You can upgrade Internet Explorer free from the Internet. All installations of WindowsNT should come with Internet Explorer 2.0 or higher.  To do so, you must be dialed into your up.net account. Once connected, try starting the Internet Explorer browser (it usually comes with Windows) by double clicking on the Internet icon on your desktop.  Type http://www.microsoft.com/windows/ie/ in the "Address:" field and press Enter. 

If you don't see and icon on your desktop called "The Internet" you probably don't have Internet Explorer installed and you will need to download Netscape manually using command line FTP.

Download with FTP
Click on your Start button, select Run. In the "Open:" field, type:

  ftp ftp.netscape.com

Then click Ok.

An "FTP session" will open up, and ask you for your username. Type in anonymous (make sure you spell it correctly & in all lower-case) and press enter. You'll then be asked for a password. Type in your E-Mail address and press enter (Note: if you are not asked for your password, please retry those steps using ftp3.netscape.com instead of ftp.netscape.com).

After receiving the greeting from Netscape's site, you will get an ftp> prompt. Type the word hash and press enter, then type the word bin and press enter. We will now begin changing through the directories on the ftp site. First type:

  cd /pub/communicator/

and press enter. It should tell you that the command was successful. Now, to see a listing of what's in that directory, type:

  ls

and press enter. This will show you several different version numbers. You'll want to change to the directory with the highest number. For instance, 4.6 is a higher number than 4.51, so you'd want to change to the 4.6 directory by typing:

  cd 4.6

and press enter. Once in this directory, you could continue to use the "ls" command to see the contents of the directory, and the use "cd" to change to a desired directory, but most likely, you'll want to just type this:

  cd english/windows/windows95_or_nt/complete_install/

and press enter. Once in this directory you can use "ls" to see what's in there. You're almost finished! You'll want to download the .exe file that's in here, and you do that by typing this:

  mget *.exe

and press enter. You will be asked if you want to mget that file. TAKE NOTE OF THE FILE'S NAME! (it could be cc32e46.exe for example). Now press the letter y and hit enter. You should now be seeing number symbols (#'s) going across the screen. As long as you see those #'s accumulating, you are still downloading the file. Please be patient as it could take over an hour before you'll be finished. Go get a soda or make a sandwich while your waiting. When it's finally done, it will tell you that the transfer is complete and you will be back at the ftp> prompt. You can now type:

  quit

and press Enter. This should end the FTP session, and you can now close the FTP window.

Now skip down to "Finished Downloading".

Finished Downloading
You should now have a new icon on your desktop that has the name of the file you've just downloaded (cc32e46.exe for example). If you do not see it on your desktop, click on your Start button, and select Find> files or Folders. In the Named filed, type in the file's name and click on Find Now.

Once you've found the file, Double-click on it, and Netscape's installation program will appear and guide you through it's installation process (Note: if your Windows screen flashes, but no installation program appears, that means you'll most likely need to try downloading the file again). When you're finished with the installation, Netscape will create a Netscape Communicator group in your Start button, which contains all the Netscape Programs, including Netscape Navigator, the web browser.

Be sure that you're connected to the 'net before running Netscape. You can run Netscape by double-clicking on the Netscape Navigator icon.

The first time you run Netscape, you will be asked to set up a default profile for the machine.  The information you'll need for these settings are located on the top of this page on the left side navigation bar.

Click on Finish>. Configuration is complete! If you need more information on using Netscape, press the F1 key to access Netscape's Tutorial and Help files.

When you have Netscape open, you can go into your mail by clicking on the menu that says Communicator, then select Messenger. If you want to write someone E-Mail, just click on the button called "New Message". To check your incoming E-Mail messages, click on the Get Message button. The first time you click on Get Message, it will prompt you for your password. Enter it here, and then click OK.


To use the World Wide Web

To use the World Wide Web or your web browser, find the Internet Explorer icon. You can now find this icon by clicking on your Start button. Double click on it to bring up your web browser. In the address box type in the web site that you would like to appear and press the Enter key on your keyboard (an example of a web site address is: http://www.up.net). Another way to call up a web site you would like to view is to click File and Open from the pull down menu in Internet Explorer. In the Open box type in the web site you would like to view (example: www.BaragaTelephone.com )


Make UP.net your home page

Start Internet Explorer per the instructions above. Click Tools and Internet Options from the pull down menu located at the top of the Internet Explorer window. Three options should be listed on the Internet Options window. Find the Home Page option (usually listed at the top of the Internet Options window). In the Address box type in http://www.up.net and click the Ok button.


How to Disconnect from the Internet

Double click on the up.net icon on your desktop. You can also double click on the computer monitors on your Taskbar by your clock. The up.net Status window should appear. Click the Disconnect button to disconnect from the Internet. We ask up.net customers to please disconnect from the Internet when you are not using it so modems can be made available to other up.net customers.


We recommend that all up.net customers read our Terms of Service. By using UP.net's services you are bound to those Terms of Service.