Section One:   Checking to see if you have the Internet Setup Wizard:

Click on the Start button, then select Programs. In the programs menu select accessories. Do you have a folder named Internet Tools? If so, go into that folder and click on the Internet Setup Wizard. If you do not have the Internet Setup Wizard, jump past Section 2 to Section Three: Getting Online with Basic Windows95.

Section Two: Configuring the Windows95 Internet Setup Wizard

Note: The setup wizard changes its prompts depending on the version of Windows95 that is installed on your computer. The following are the most common screen prompts: if a screen appears that does not appear in this section, just click on the Next> button. If you don't have a screen that's mentioned here, just skip down to the next sentence, which should have what you'll need to enter.  If in doubt punt and call the up.net helpline at 1-800-290-2209.

At the Welcome to Internet Setup! window, click on Next>

Select "I already have an account with a different service provider" and click on Next>.

If you are asked if you'd like to use Exchange, select Yes and click on Next>

If Windows95 needs to install files, it will prompt you to do so now.  You might need your Windows95 CD-ROM or floppy disks.  If it prompts you to put those in the disk drive, do so.

In the Name of Service provider blank, type in up.net and click on Next>.

Enter the area code and phone number for your local up.net dialup which is located on your Customer Profile Sheet, and click on Next>.

Make sure "Bring up Terminal Window after dialing" is not selected, and click on Next>.

In the username and password blanks, enter your User ID and your password, and click on Next>.

Select "My Internet Service Provider automatically assigns me one," and click on Next>.

Leave the DNS Server and Alternate DNS Server boxes blank and click on Next>.

On the Internet Mail screen, make sure "Use Internet Mail" is checked, and fill in the E-Mail address blank with your E-Mail address (which is your e-mail name@up.net, such as johndoe@up.net), and use pop.up.net as the Internet mail server. Click on Next>.

At the Exchange Profile screen, click on b>Next>. Then, click on Finish to finish installation with the setup wizard. You're done setting up! Skip down to Section Eight: Connecting to the 'net.

Section Three: Getting Online with Basic Windows95

First, double-click on the My Computer icon. Do you have an icon (folder with a telephone on it)  labeled Dial-up Networking? If you have the dial-up networking folder, skip the next section (Installing Dial-up Networking), and go straight to Section Five: Configuring Dial-up Networking. If not, please continue with the instructions below.

Section Four: Installing Dial-up Networking

Double-click on My Computer, then double-click on Control Panel. Next, double-click on Add/Remove Programs. Select the Windows Setup tab, highlight Communications in the menu, and click on the Details button. Put a check-mark in the Dial-up Networking blank, and click on OK. Make sure Microsoft Exchange is also checked. Ready? Click on OK. Windows95 will then prompt you to insert your Windows95 CD-ROM or floppy disks, then it will load the files it needs, and will prompt you to reboot the machine.  Make it so.

Part Five: Configuring Dial-Up Networking

Double-click on My Computer, then double-click on Dial-Up Networking. If the Make New Connection setup wizard does not automatically appear, double-click on the Make New Connection icon. In the blank labeled "Type a name for the computer you are dialing," type in up.net and make sure the modem setting is correct. Click on Next>.

Enter your local up.net dial-up.net phone number in the Telephone number box,  and click on Next>.

(Please remember to check with the operator (dial 0 on a phone attached to the line you will be calling from) to ensure that the up.net dialup number will be a local call from your business or residence.)

Click on Finish, and then click with the right-side mouse button on the icon labeled up.net. On the menu that appears, click with the left-side mouse button on Properties. Then, click on server types.

Make sure Log onto network, Require encrypted password, NetBEUI and IPX/SPX Compatible boxes are not checked. The Enable software compression and TCP/IP boxes should be checked. Click on the OK button on each window to finish the setup.

Section Six: Configuring the Network Control Panel

Please note: These instructions assume that you are not connected to a local-area network. If you are using a local area network on the machine you're setting the connection up on, please consult your network administrator about the correct procedure used to set up these control panels instead of using these instructions.

Double-click on My Computer, then double-click on Control Panel. Next, double-click on Network. Make sure that the configuration tab is selected in the Network control panel. You will want the network control panel to have only three network components installed:

Client for Microsoft Networks

Dial-up Adapter

TCP/IP

If your network control panel has all three of these options, and no other options, skip on down to Section Eight: Connecting to the net' section, otherwise continue on with the below instructions.

First, we need to eliminate any unnecessary components (note: if you're on a local area network on this machine at your office, some components listed here as unnecessary may actually be necessary. This is something you'll need to consult with your network administrator). If you see the following components installed, highlight them with the mouse and then click on Remove:

Client for Novell Networks

IPX/SPX-compatible Protocol

NetBEUI-compatible Protocol

more than one TCP/IP configuration

If any of the following are not listed, please add them as follows:

Client for Microsoft Networks: Select Add -> Client -> Microsoft -> Client for Microsoft Networks -> OK

Dial-up Adapter: Select Add -> Adapter -> Microsoft -> Dial-up Adapter -> click on OK

TCP/IP: Select Add -> Protocol -> Microsoft -> TCP/IP -> OK

Click on OK. Next, Windows95 will ask you to add disks or reboot. After you reboot, go to part eight, Connecting to the 'Net.

Part Eight: Connecting to the 'Net

Believe it or not, you've just finished setting up Windows95 to dial in and establish an Internet connection to up.net! Now, we'll place an icon on your desktop that you can click on to make a connection to the 'net.

Double-click on My Computer, then double-click on Dial-up Networking. Next, click using the right-hand mouse button on the up.net icon.

Select Create Shortcut from the menu. You will get a prompt to ask you if you want to create a shortcut on the desktop. Select Yes.

An icon labeled Shortcut to up.net will appear on your desktop. That will be the icon you will use to get on the Internet with up.net. Double-click on it, Make sure that the username blank has your login name. Re-enter your password, and check to make sure the phone number looks correct. Click on Connect.

Your modem will then dial out to our system. You'll see a "Verifying name and password" then a "Logging onto Network" box, and finally (if all goes well), a box that indicates that you're connected (it has a little timer to tell you how long you've been connected). If you've got the Connect box up, move on to Part Nine: Using Your Internet Connection. If you got an error message after you clicked on the connect button, check out our Troubleshooting section to find out what went wrong.

Part Nine: Using Your Internet Connection

In order to use your Internet connection, you have to be dialed into our system first. That was covered in Part Eight: Connecting to the 'net. If you don't have the connect box on the screen, please refer to the above section to get connected before following the below instructions.

Did you use the Internet Setup Wizard to install? If so, click on Start, Programs, Applications, Internet Tools, and the Internet Explorer. The Microsoft Explorer, a World Wide Web browser, will load up (typically displaying MSN's home page). You can now start browsing the web! If you have an WWW page that you'd like to look at, simply type it in the Address: box and press enter. If you're just starting on the Internet, and want to look at an index that has links to all of the best information on the Internet, type www.up.net in the Address: box and press enter. You can then point and click your way through the Internet -- that's all there is to it!

Troubleshooting
  - Common errors and error messages

Windows95 keeps prompting me to re-enter my password: If Windows95 repeatedly asks for your login name and/or password, it means that one or the other has been entered incorrectly. Case is important: login names and passwords should be in all lower-case letters, except for the capital P in front of the login name. Also, double-check the spelling of both the username and password.

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Windows95 is unable to establish a compatible set of network protocols: This error message indicates that Windows95 was not able to establish a network connection to the Internet. Click on Start, Settings, Control Panels, and then double click on the Network control panel. Make sure its set up with the three options (Client for Microsoft Network, Dial-up Adapter, and TCP/IP) according to the Configuring the Network Control Panel section earlier in these instructions. If you are on an office network, please speak with the individual in charge of your office network about this error.

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The modem is already in use by another application: This error message indicates that there is some other software on your system which has control over the modem -- it could be other Internet software, a communications program such as Procomm Plus or Telix, fax software, or a voice mail/phone answering program. Check in the Windows95 toolbar, and close any applications that appear that they could use the modem. If there are no other applications running and you're still getting this error press [CTRL][ALT][DEL] to call up the Windows95 task list, then check for a task named "operator" (or a task that appears to be communications-related. Highlight the name of that task, and click on "End Task". Then, try reconnecting to our service.

DNS (Domain Name Server) Errors / Host Not Found The most common cause of DNS or host not found errors is simply that a connection to the Internet has not been made. First, make sure you've connected to the Internet according to the earlier section Connecting to the 'net, then try to access http://www.up.net/

A DNS error in Internet software is also commonly caused by having more than one file named winsock.dll on your system. Click on Start, then Find, then Find Files or Folders. Type winsock.dll in the "Named:" blank, and click on "Find Now". If there are winsock.dll files that are not in the \WINDOWS directory, rename them winsock.bak, and try your connection again. If you find that renaming a winsock.dll affects the use of other Internet software on your system, you can name it back after your Internet session on our system.

This error can also occur simply if the DNS entries listed in the Configuring Dial-up Networking section were entered incorrectly. Please double-check that information.

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Dial-up Connection was not reliable. Check server types: This indicates that you have "Log into Network" checked in your dial-up networking configuration. Go into My Computer, double-click on Dial-up Networking, right-click on the up.net icon and select Properties. Click on Server Types, and make sure the option Log on to Network is not checked.

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Disconnected by the server messages: This error is caused by modem configuration problems. First, try lowering your maximum speed: Go into My Computer, double-click on Dial-up Networking, right-click on the up.net icon and select Properties. Click on Configure, and lower the Maximum speed to 19200 if you have a 14.4, or 57600 if you have a 28.8 or a 56k. If the problem persists, please consult with your modem's manufacturer.

To use the World Wide Web

To use the World Wide Web or your web browser, find the Internet Explorer icon. You can now find this icon by clicking on your Start button. Double click on it to bring up your web browser. In the address box type in the web site that you would like to appear and press the Enter key on your keyboard (an example of a web site address is: http://www.up.net). Another way to call up a web site you would like to view is to click File and Open from the pull down menu in Internet Explorer. In the Open box type in the web site you would like to view (example: www.BaragaTelephone.com )

Make UP.net your home page

Start Internet Explorer per the instructions above. Click Tools and Internet Options from the pull down menu located at the top of the Internet Explorer window. Three options should be listed on the Internet Options window. Find the Home Page option (usually listed at the top of the Internet Options window). In the Address box type in http://www.up.net and click the Ok button.

How to Disconnect from the Internet

Double click on the up.net icon on your desktop. You can also double click on the computer monitors on your Taskbar by your clock. The up.net Status window should appear. Click the Disconnect button to disconnect from the Internet. We ask up.net customers to please disconnect from the Internet when you are not using it so modems can be made available to other up.net customers.

We recommend that all up.net customers read our Terms of Service. By using UP.net's services you are bound to those Terms of Service.